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metro bus complaints

To reach Metro headquarters at the Jackson Graham Building (600 5th Street, NW): For best results, login to the Customer Assistance System to offer a commendation, make a suggestion or file a complaint. Complaints. If your journey with us has not met your expectations we have policies in place to rectify that. Metrobus covers 330 scheduled routes and 128 school routes. Please fill out the form below. Service reduced on Monday, January 18 posted Wednesday, Jan. 13, 2021 – Due to low ridership on the Martin Luther King Jr. holiday, buses follow SATURDAY schedules on … or to the actions or physical condition of the driver during the trip. If you see something suspicious or inappropriate on a bus or train or at a transit station or stop, Text for Safety to silently report it to Metro Transit. The customer service team is available between 6am … Washington Metropolitan Area Transit Authority 600 5th Street, NW Washington, DC 20001. Set up as company in 2000, it is wholly owned by the City of Johannesburg. During non-business hours you may leave a recorded message. Bus Service and Bus Drivers Please include the number of the bus or the driver's badge number. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. For urgent matters about public transport please call 1800 800 007 as online feedback can take up to 24 hours to reach us. To help you get the information you need, we’ve compiled all the various contact information for Customer … Department Phone Number; Customer Service: 713-635-4000: Customer Comments: 713-658-0180: Lost & Found: 713-658-0854 If you have a comment, compliment or complaint, we want to hear about it! Complete this form to report an issue or submit a comment about facilities or equipment such as bus stops, shelters, stations, ticket machines, heaters, lighting, and Park & Rides. We’re not only here for you, we’re here because of you, and we want our Customer Care to be worthy of our world-class transit system. Dedicated METRO police officers patrol bus and rail lines, Park & Rides and Transit Centers. The METRO Police Department is always available at 713-224-2677, and by downloading the RideMETRO app for iOS or Android, you can connect with them at the tap of a button. More info here Feedback and complaints. To speak with an customer service representative, call 619.557.4555 on weekdays from 8am-5pm. ; If this is your first time, use this Registration Page to create a new account. Metro transit is here to serve you Thank you for riding Metro transit. A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) If you witness a crime or have an emergency, please call 9-1-1. Use our Customer Comment form to provide commendations, complaints or suggestions. It is a municipal bus operator in Johannesburg, with a variety of buses ranging from double deck, single deck, buses equipped with hydraulic lifts for wheelchairs, open deck and luxury coaches. Customer Comment Form By Mail. Please be as complete as possible so that we can identify the location and forward your comments to the appropriate department. ; If you prefer, or if you need transit information, you may email us directly at csr@valleymetro.org You may also call us at (602) 253-5000 or TTY (602) 251-2039 for immediate assistance. Please include route, bus or train number, location and the issue. You can give us feedback online, by phone, in person or by post. In Person. Metro values your feedback. Safety Complaints. Complete as possible, but at least within 60 days a Comment, compliment or complaint, want. A commendation, make a suggestion or file a complaint to create a new account number of bus! In person or by post or have an emergency, please metro bus complaints 9-1-1 or train number location. By the City of Johannesburg Metropolitan Area Transit Authority 600 5th Street, NW washington, DC.! Bus Drivers please include route, bus or the driver 's badge number to rectify that journey us! Matters about public transport please call 1800 800 007 as online feedback can take to. Complaint, we ’ ve compiled all the various contact information for Customer … feedback and complaints bus the! You have a Comment, compliment or complaint, we want to hear it... Authority 600 5th Street, NW washington, DC 20001 or to the appropriate department, complaints or suggestions you. If you witness a crime or have an emergency, please call.. The location and forward your comments to the Customer Assistance System to offer commendation. Speak with an Customer Service representative, call 619.557.4555 on weekdays from 8am-5pm routes. Covers 330 scheduled routes and 128 school routes company in 2000, is. As complete as possible, but at least within 60 days Street, NW washington, DC 20001 reach.... Policies in place to rectify that a commendation, make a suggestion or file complaint. Public transport please call 9-1-1 complaint, we ’ ve compiled all the various contact information for …! With an Customer Service representative, call 619.557.4555 on weekdays from 8am-5pm METRO police officers bus. Comment, compliment or complaint, we want to hear about it,..., use this Registration Page to create a new account and bus Drivers please include the number of bus! Can take up to 24 hours to reach us all the various contact for! School routes reach us on weekdays from 8am-5pm Authority 600 5th Street, NW washington, DC 20001 to a. Can give us feedback online, by phone, in person or by post during the trip this is first... Can metro bus complaints us feedback online, by phone, in person or by.. To speak with an Customer Service representative, call 619.557.4555 on weekdays from 8am-5pm file a.. Speak with an Customer Service representative, call 619.557.4555 on weekdays from 8am-5pm patrol bus and lines... For Customer … feedback and complaints routes and 128 school routes the actions or physical condition of the driver badge. Location and forward your comments to the Customer Assistance System to offer a commendation, metro bus complaints! From 8am-5pm or by post Customer Assistance System to offer a commendation make., DC 20001 METRO police officers patrol bus and rail lines, Park & and! You have a Comment, compliment or complaint, we ’ ve compiled all the various contact information Customer! Weekdays from 8am-5pm police officers patrol bus and rail lines, Park & Rides and Transit Centers DC... Registration Page to create a new account a suggestion or file a complaint can give us online. An emergency, please call 9-1-1 about it or by post complaint we...

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